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EXIN SIAMP 認定試験の出題範囲：

トピック	出題範囲
トピック 1	SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
トピック 2	Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.
トピック 3	Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
トピック 4	Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.
トピック 5	Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.

>> SIAMP関連資料 <<

EXIN SIAMP試験復習赤本、SIAMP復習解答例

今、私たちEXINは非常に競争の激しい世界に住んでいます。あなたがまともな仕事を見つけて高い給料を稼ぎたいなら、あなたは優れた能力と豊富な知識を所有していなければなりません。この状況では、SIAMPガイドトレントを所有することは非常に重要です。特定の分野で優れた能力を習得し、仕事をうまく処理できるからです。私たちが提供するSIAMP試験準備は、SIAMP試験に合格し、簡単にSIAMP試験トレントを所有するという夢を実現するのに役立ちます。

EXIN SIAM Professional Exam 認定 SIAMP 試験問題 (Q17-Q22):

質問 # 17
The corporate strategy of ZYX contains these objectives:
-Ensure delivery against contracts
-Invest in and tram all ZYX staff
-Reduce operating costs
-Be ready to adapt to change
The ZYX strategy requires that the costs of the service integrator should be as low as possible, and that service levels and high-quality services should be achieved at all times. The CEO wants the new SIAM model to be in place as soon as possible OUTSCO is a global provider of a range of services, including service integration They have a good reputation as a flexible and reliable service integrator who is willing to amend their SIAM model. They are in the last year of a 10-year contract to provide outsourced services to ZYXUK. Over the last two years the performance and quality of their services has decreased SIAMRUS is a global provider of service integration services in the manufacturing sector They use a standardized SIAM model with limited flexibility SIAMRUS recently created an outline SIAM strategy for ZYXUK: proposing that they should be the service integrator.
ZYXS is experienced in the service management of corporate services including managing the delivery of service providers The ZYXS IT Director used to be a senior service manager in a small service integration company The ZYXS office location is almost at capacity with no possibility of expansion ZYXS are the developers of NEWBNK, which is strategic to the future of ZYX The CEO wants to retain as many of the existing service providers as possible Which is the most appropriate structure and sourcing approach for choosing the service integrator for ZYX?

A. SIAMRUS as an external service integrator, providing service integration services to ZYX
B. OUTSCO as a hybrid service integrator, acting with the service management function ofZYXS
C. OUTSCO as an external service integrator, providing service integration services to ZYX
D. ZYXS as an internal service integrator, transferring their application and support services into ZYXD

正解：D

解説：
* Corporate Strategy Alignment:
* The ZYX strategy emphasizes low costs for the service integrator, high service levels, and maintaining existing service providers. ZYXS, with its internal capabilities, aligns well with these objectives.
* Internal Capabilities:
* ZYXS has experience in service management and developing NEWBNK, a strategic application for ZYX. Utilizing internal capabilities can reduce costs and ensure tighter control over service quality.
* Transfer of Services:
* Transferring application and support services to ZYXD consolidates resources and leverages existing internal expertise, ensuring continuity and stability in service provision.
* Avoiding External Constraints:
* Appointing an external service integrator like OUTSCO or SIAMRUS could introduce higher costs and less flexibility. ZYXS's internal management can better align with the strategic goals and existing corporate culture.
* Capacity Considerations:
* Although the ZYXS office is at capacity, transferring application and support services to ZYXD helps manage this limitation by distributing workloads and responsibilities.
* References:
* SIAM Professional Body of Knowledge (BoK) discusses the benefits and considerations of different service integrator models.
* ITIL 4: Drive Stakeholder Value (DSV) provides insights into managing service provider relationships and aligning them with organizational strategy.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Service Integrator Models
* ITIL 4: Drive Stakeholder Value (DSV), Section on Sourcing and Supplier Management

質問 # 18
The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.
NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.
The service integrator wishes to address this problem with NETSCO
What action should the service integrator take?

A. Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.
B. There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels .
C. Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract
D. Do nothing immediately as it is still early in the contract but monitor the contributions from NETSCO.

正解：C

解説：
Context Understanding: NETSCO is meeting its service levels but not engaging collaboratively with other service providers. This lack of engagement can impact the overall effectiveness of the SIAM model, which relies on collaborative effort and shared goals.
Cultural Engagement Importance: SIAM emphasizes not just meeting service levels but also fostering a collaborative culture among service providers. This helps in creating a cohesive and integrated service environment.
Initial Steps: Doing nothing immediately may allow the problem to persist and worsen, as cultural engagement is critical from the start.
Direct Discussion: Holding a meeting with NETSCO provides a direct approach to understand their perspective, identify reasons for their lack of engagement, and reinforce the importance of cultural elements outlined in the collaboration agreement.
Service Provider Forum: While reinforcing the need for positive cultural engagement in a service provider forum can help, it may not address specific issues with NETSCO effectively.
Contractual Compliance: Even though NETSCO is meeting contractual service levels, the service integrator has a role in ensuring that all aspects of the agreement, including cultural engagement, are fulfilled.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Collaboration and Cooperation SIAM Professional Body of Knowledge (BoK), Governance and Cultural Integration Sections

質問 # 19
The SIAM Project Board has decided that the service integrator will be external. The external service integrator has been charged with establishing the governance framework to monitor and measure performance of the ZYX SIAM ecosystem What will contribute most to the complexity of the governance framework??

A. ZYXG's IT strategy and local service providers
B. ZYXUK's lack of attendance at the Change Approval Forum
C. ZYXD's job descriptions and operating procedures
D. ZYX's merger with a Japanese competitor

正解：D

解説：
Introduction:
* The complexity of the governance framework in a SIAM ecosystem can be influenced by various factors.
Analyzing the Options:
* Option A:
* ZYX's merger with a Japanese competitor.
* Mergers typically introduce significant complexity due to differences in organizational cultures, processes, and systems.

質問 # 20
ZYX has decided to appoint ZYXS as service integrator using the lead supplier structure ZYXS will need to fill new roles with additional skilled resources The contract with OUTSCO will be terminated, and all the component services will be transitioned to FIELD$CO: MAILSCO. NETSCO. ZYXD and ZYXS The SIAM Project Board has just agreed that after the transition there will no longer be a requirement for service delivery managers in ZYXUK to manage the outsourced contract with OUTSCO What is the best way to deal with this situation?

A. Directly inform the two service delivery managers as soon as possible and invite them to Amsterdam to meet the ZYXS staff Ask them to be part of the team designing the SIAM model and encourage them to apply for the new roles
B. Leave the service delivery managers in uncertainty about whether their role will cease to exist or not. Offer them a financial incentive to be part of the transition team and stay with ZYXUK until the end if they decide they want to leave
C. Conduct a SIAM awareness campaign across all ZYX companies, briefing all staff about the benefits of moving to a SIAM model Ensure that the possibility of staff redundancies is not mentioned until the transition plan has been agreed
D. inform the ZYXUK Directors of the situation and ask them to review the employment contracts of the service delivery managers. Once they are satisfied that there is no risk to sensitive data, inform the staff that their role will be redundant

正解：A

解説：
Situation Overview:
The termination of the contract with OUTSCO and the transition to a lead supplier structure with ZYXS as the service integrator has made the roles of the service delivery managers redundant.
Communication and Involvement:
Directly informing the service delivery managers promptly shows transparency and respect, reducing uncertainty and speculation.
Inviting them to participate in designing the new SIAM model involves them in the transition process, utilizing their experience and knowledge, and helping them feel valued.
Opportunity for New Roles:
Encouraging the service delivery managers to apply for new roles within the SIAM ecosystem provides them with career opportunities and helps retain experienced staff.
This approach demonstrates a commitment to employee development and continuity.
Minimizing Resistance:
By involving the service delivery managers in the transition, their potential resistance to change can be minimized, ensuring a smoother transition process.
Reference:
SIAM Professional Body of Knowledge (BoK) recommends early and clear communication with impacted staff during transitions.
ITIL 4: Create, Deliver and Support (CDS) emphasizes the importance of engaging and involving staff in change initiatives.
SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management ITIL 4: Create, Deliver and Support (CDS), Section on Workforce and Talent Management

質問 # 21
ZYX is initiating their NEWGEN SIAM transition project As part of the early planning, ZYX identifies key activities and milestones that must be included in the project plan.
What would be the best approach for ZYX to take in designing their SIAM governance framework?

A. Define a framework of formally appointed governance boards with clearly documented terms of reference to act as decision making bodies, made up of representatives from all divisions of ZYX
B. Establish a working group with representation from all ZYX divisions to review existing policies and practices, then define a framework of policies, standards processes, roles and structural elements
C. Ensure that the future service integrator's contract includes responsibility for establishing a governance framework that describes how the SIAM ecosystem will be managed and operated
D. Update the responsibilities of the IT Steering Group to include responsibility for ensuring that the SIAM ecosystem is implemented in accordance with defined plans and objectives

正解：B

解説：
* Governance Framework Design:
* Establishing a comprehensive governance framework is crucial for the success of the SIAM transition project.
* Inclusive Working Group:
* A working group that includes representation from all ZYX divisions ensures that the governance framework is inclusive and considers the needs and perspectives of all stakeholders.
* This collaborative approach fosters buy-in and alignment across the organization.
* Review and Define Framework:
* The working group should begin by reviewing existing policies and practices to identify areas that need to be aligned with the new SIAM model.
* They will then define a framework that includes policies, standards, processes, roles, and structural elements necessary for effective governance.
* Benefits:
* This method ensures that the governance framework is well-rounded, comprehensive, and tailored to the specific needs of ZYX.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Governance Framework
* ITIL 4: Direct, Plan and Improve (DPI), Section on Governance

質問 # 22
......

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